Help Center
Account Management
How do I delete my account?
You can delete your account inside the app. It takes a minute and happens right away.
- Open your Profile and choose the Profile tab.
- Scroll to the bottom and tap Delete account.
- Read what will be removed, then type your username to confirm.
- If you linked Apple and you are on an iPhone or iPad, the Sign in with Apple sheet appears once more so we can disconnect your Apple ID. Confirm it to finish; cancelling keeps your account. On Android there is no extra step.
Deletion removes your profile, username, coins, badges, streaks and linked contacts for good, and there is no undo. Drawings and phrases in finished games stay so other players keep their results, shown as "A former player" with no link back to you. Unspent coins are lost and cannot be refunded. Your username is held for a while before anyone else can use it.
If you cannot open the app, email support@widi.app from the address or phone you linked and we will delete the account for you.
How do I report a drawing, a phrase or a player?
Everything other players make in WiDi (drawings, phrases, usernames, pictures and taglines) can be reported from inside the app:
- Tap the ⋯ button next to the drawing, phrase or player. You will find it in the game lobby, while voting, and on the results screen. The results header has one for the whole game.
- Choose Report, pick a reason, and add a note if you like.
- Send it. Reports are private: the other player is never told who reported them.
A person reviews every report within 24 hours. Reports from players with a good track record can hide content straight away, before a moderator has looked at it. If two or more players report anything in the same game, the whole game is voided when voting ends: nobody keeps points and it never appears online. Once your report is reviewed you get a notification, and its status is listed under Profile, Safety.
If a moderator removes something of yours you get a notice in the app showing the content and the reason, never who reported it. You can reply once and a person will look again. If you would rather email, write to safety@widi.app. Include the game ID or username and, if you have one, a screenshot.
How do I block someone?
Tap the ⋯ button next to a player or their drawing and choose Block. Blocking is silent: they are not told. From then on:
- Neither of you can join a game the other is already in, and league invites skip them. Games you are already both in finish as normal.
- Nothing else changes. Blocking never hides a stage from a game, because a gap in the chain would give the block away.
Manage your blocked players under Profile, Safety, where you can unblock anyone at any time.
How do I contact support?
Our support team is available to assist you through multiple channels:
Primary Support Channel
Email: support@widi.app
Response time: Within 24-48 business hours
Technical Support
Email: tech.support@widi.app
For app-related technical issues
For urgent matters or privacy-related concerns, please include "URGENT" or "PRIVACY" in your email subject line for expedited handling.
Legal Notice
The information provided in this Help Center is for general guidance only and does not constitute legal advice. Response times and procedures may vary based on the nature and complexity of your request. For specific legal inquiries, please consult with legal counsel.